Last updated: 24 October 2026
Umang Hospital & IVF Centre (“Umang Hospital”, “we”, “us”) respects your privacy. This policy explains what personal data we collect through this website and when you contact us, how we use it, and the choices and rights you have under the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.
1. Scope
This policy covers umanghospital.com and enquiries you send us by phone, WhatsApp or email. Medical records created during your consultation or treatment are additionally protected by medical confidentiality obligations and the rules that apply to hospitals in India.
2. Information we collect
- Information you choose to share: when you call, message us on WhatsApp or email us, we receive your name, phone number, email address and any details you include, such as the reason for your visit or health information.
- Technical information: like most websites, our hosting server automatically records basic technical data such as your IP address, browser type, pages visited and the date and time of your visit. This is used for security and to keep the website working.
- Cookies: this website does not use advertising or tracking cookies. Essential cookies may be set only when someone logs in to manage the website.
This website has no online forms or patient accounts, and we do not collect payment information online.
3. Third-party services on this website
- WhatsApp: “Book on WhatsApp” buttons open WhatsApp, which is operated by Meta. Messages you send are handled under WhatsApp’s own terms and privacy policy.
- YouTube: videos load from YouTube’s privacy-enhanced mode only after you click play.
- Google Maps: the map on our Contact page is provided by Google.
- Google Fonts: fonts are loaded from Google’s servers.
These providers may collect technical data such as your IP address under their own privacy policies.
4. How we use your information
- To respond to your enquiries and schedule or confirm appointments
- To provide consultation, diagnosis, treatment and follow-up care
- To send appointment reminders and information related to your care
- To process insurance or cashless claims when you ask us to
- To keep the website secure and working properly
- To meet our legal and regulatory obligations
We do not sell your personal data, and we do not use it for third-party advertising.
5. When we share information
We share personal data only where necessary:
- With our doctors, nurses and staff involved in your care
- With laboratories, diagnostic centres or specialists you are referred to
- With your insurance company or TPA, with your consent, for cashless or reimbursement claims
- With service providers who help us run our systems, such as website hosting, under confidentiality obligations
- With government or regulatory authorities when the law requires it
6. How long we keep information
We keep enquiry information only as long as needed for the purpose it was shared. Medical records are kept for the periods required under applicable medical and legal regulations.
7. How we protect information
We use reasonable technical and organisational measures to protect personal data, including restricted access to records and a secure (HTTPS) website. No method of transmission over the internet is completely secure, so please avoid sending detailed medical reports through unsecured channels unless necessary.
8. Your rights
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- Request a summary of the personal data we hold about you
- Ask us to correct, complete or update your personal data
- Ask us to erase personal data we no longer need to keep by law
- Withdraw consent you have given, without affecting care already provided
- Nominate a person to exercise your rights in case of death or incapacity
- Have your grievances addressed
To exercise these rights, contact our Grievance Officer using the details below.
9. Children
Information about children, including newborns in our care, is collected from and shared with their parent or lawful guardian.
10. Grievance Officer
Grievance Officer, Umang Hospital & IVF Centre
Email: [email protected]
Phone: +91 98907 99898
Address: 201/16B, D.P. Road, Sade Satra Nali, Near Kumar Picasso, Hadapsar, Pune 411028
We will acknowledge your request and respond within the time required by law. If you are not satisfied with our response, you may approach the Data Protection Board of India.
11. Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows when it was last revised.